Premium Accounting Collections Representative

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Position Summary The Premium Accounting Collections Representative (PACR) is responsible for conducting research and analysis, meticulously preparing for calls, and investigating policy debt in accordance with established policies.

Utilizing a suite of professional communication tools and strategies, the PACR provides service to policyholders and independent agents, while actively facilitating debt recovery initiatives.

Responsibilities Research and address customer service inquiries from both policyholders and agents.

Investigate all aspects of delinquent accounts to ensure comprehensive understanding and appropriate action.Review aging detail on a daily basis, follow-up on delinquent accounts, and make notation of policy status, including suspension of account activity and scheduling for follow-up actions.Process cancellations, reinstatements, non-renewals, affinity memberships, and agency-based cancellations based on financial merits and company policies.Establish and monitor pay plan schedules and promissory notes to facilitate timely payments.Provide oversight of recommended external collection efforts, including processing and organizing all incoming and outgoing correspondence with collection agencies/attorneys, with insightful review and recommendations.Monitor bankruptcy accounts on a regular basis and coordinate collection agency activities, providing necessary support and resources.Track and analyze collection effectiveness to inform strategic decisions and optimize outcomes.Prepare and maintain collection spreadsheets and monthly reports to ensure accurate record-keeping and reporting.Provide monthly analysis of cash recoveries by region to identify trends and opportunities for improvement.Draft professional business letters, within company guidelines, for dunning, settlement, and account summary purposes to maintain effective communication and uphold professional standards.Contribute to ongoing process improvements and initiatives aimed at cost containment and operational efficiency.Perform other duties as assigned.

Qualifications Bachelor's degree in Accounting, Finance, Business Administration or a related discipline; or equivalent combination of education and/or experienceSkill in verbal and written communication, with a focus on fostering positive interpersonal relationships, building rapport, delivering professional customer service and exhibiting po...