Campus Police Dispatcher

Job Description

Position Summary

The Campus Police Dispatcher is a critical first point of contact for emergency and non-emergency requests.

The position assesses, prioritizes, documents, and communicates information; dispatches resources; maintains situational awareness; and supports the safety of the campus community and responders.

The employee exercises sound judgment, follows policy and protocols, protects confidential information, and performs effectively in a continuously operating public safety communications environment.

Essential Duties and Responsibilities



* Receive and process emergency and non-emergency calls, alarms, radio traffic, text contacts, and other authorized communications; quickly verify location, nature, priority, hazards, involved persons, and response needs.



* Dispatch campus police and coordinate fire, emergency medical, municipal police, emergency-management, University, facilities, residential, event, and other partner resources.



* Maintain officer status, location, welfare, assignments, and required safety checks; immediately escalate emergency traffic and responder-safety concerns.



* Operate department radio, telephone, records, alarm-monitoring, emergency-notification, access-control, camera, and related systems; monitor elevator, intrusion, fire, access, camera, and Rave Guardian or successor alerts.



* Create accurate, complete, timely, and legally defensible incident and activity records using approved classifications, timestamps, dispositions, and narratives.



* Initiate authorized mass notifications through Rave Guardian as directed and maintain situational awareness during routine operations, special events, critical incidents, severe weather, evacuations, shelter-in-place actions, and continuity events.



* Provide calm, clear, courteous service to students, employees, visitors, vendors, and callers with differing needs; use approved de-escalation and crisis-communication techniques until responders arrive or the call is transferred.



* Protect criminal justice, personal, student, medical, security-sensitive, password, and system-access information in accordance with law and policy.



* Promptly report suspicious system activity, outages, cybersecurity concerns, equipment failures, and other conditions affecting operations.



* Follow the chain of command, directives, post orders, mutual-aid procedures, emergency plans, and supervisory instructions.



* Support shift briefings, quality assurance, drills, training, accreditation, records retention, and after-action improvement; maintain a secure, ready workspace, equipment, references, and shift documentation.



* Perform assigned front-desk, temporary parking authorization, facilities-notification, and other duties consistent with departmental needs.

Minimum Qualifications



* High school diploma or equivalent; relevant postsecondary education or public safety, security, communications, c...