Full-time Server Masa & Agave

About Us

Come join our winning hospitality team-we invite you to be part of Cleveland's future! The Westin Cleveland Downtown is a stunning, newly renovated 484-room hotel located in the heart of downtown, just around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center, and the Huntington Convention Center of Cleveland.

For sports lovers, Huntington Bank Field and Rocket Mortgage Field House are less than a mile away.

Building on our vibrant public spaces-which highlight dynamic works from local artists-we are thrilled to feature a complete, hotel-wide renovation in 2026 across all 484 guest rooms, offering modern luxury and elevated comfort to every guest.

Here at The Westin Cleveland Downtown, we are looking for passionate individuals who strive to deliver outstanding service and create unforgettable experiences that keep our guests coming back time and again!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Compensation
Salary Range: $11.00 - $11.00 Hourly

Tipped/Service Charge Eligible? Yes

Discretionary Performance Bonus Eligible? No

Overview

Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Wage $11.00 per hour + Gratuities

A LIVELY CANTINA IN DOWNTOWN CLEVELAND

Worshipped as the Aztec gods of fertility and long life, venerated for their powers of sustenance, corn masa and agave have been central to Mexican culture and cuisine since ancient times.

Using authentic flavors and techniques, we prepare corn masa starters, Mexico City-style tacos and other cantina classics to pair with over 200 agave spirits.

Our collection of Tequilas and Mezcals pays homage to the jimadores and mezcaleros who have labored over their craft for generations.

Essential Duties and Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.

• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.

• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.

• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.

• When complete, retrieve orders up to 30 lbs.

from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.

• Abide by all State, Federal and Corporate re...