Director of Donor Experience | YMCA of the Triangle

POSITION SUMMARY: Under the supervision of the Senior Director of Advancement Services, the Director of Donor Experience is responsible for leading donor engagement, stewardship, and relationship-building strategies that support the YMCA's philanthropic goals.

This role partners across the Association to strengthen donor relationships, enhance philanthropic engagement, and foster a culture of philanthropy that advances the YMCA's mission and community impact.

The position directly supports the Association's mission by strengthening philanthropic engagement and donor relationships that help ensure equitable access to programs and services for all members of our community.

ESSENTIAL FUNCTIONS: Donor Engagement Develop, implement, and continuously improve a comprehensive donor experience and stewardship strategy that supports annual, major, capital, endowment, and planned giving donors while strengthening relationships, increasing donor retention, and advancing philanthropic growth.Design and implement donor engagement, stewardship, and cultivation strategies that create meaningful donor experiences, deepen connections to the YMCA's mission, and support long-term philanthropic investment.Lead Association-wide philanthropic engagement initiatives, including Day of Giving and other campaigns that increase awareness, participation, and support for philanthropic priorities.Develop and implement strategies that strengthen a culture of philanthropy among staff, volunteers, board members, donors, and community stakeholders.

Donor Communications Lead the development and execution of donor-centered communications, impact reports, stewardship materials, newsletters, digital campaigns, videos, fundraising collateral, case statements, and related engagement content that demonstrates the impact of philanthropic support and advances fundraising priorities.Partner with Marketing & Communications, Advancement Services, and fundraising staff to ensure consistent messaging, brand standards, donor-focused storytelling, and stewardship practices across all philanthropic communications and engagement efforts.Collect, analyze, and communicate organizational impact information and donor engagement insights that support stewardship effectiveness, donor retention, and fundraising strategy.

Organizational Partnership Partner with frontline fundraisers to develop and execute individualized donor cultivation, solicitation, engagement, and stewardship plans for key donors and prospects.Provide leadership for Association-wide moves management processes, including facilitating donor strategy discussions, pipeline reviews, accountability measures, and coordinated engagement plans that strengthen fundraising outcomes and donor relationships.Collaborate with Advancement Services, Prospect Research, Grants, Marketing & Communications, and frontline fundraising staff to ensure coordinated donor engagement strategies and a seamless donor experience across all fundraising programs.Ex...