Order Entry Specialist

Join our Order Entry Specialist and become a key player in our supply chain operations.

You'll ensure every customer order is handled with accuracy and care, coordinating across teams to deliver seamless fulfillment experiences.

What will you do?


* Execute order administration functions to perform order processing transactions in the ERP and PA (Project Accounting) modules with a high degree of accuracy and attention to detail.


* Review and verify order information, including pricing, product sku's, and shipping details.


* Communicate with internal departments (Project Coordination Support, PC, PM) to resolve PO discrepancies.


* Maintain organized records of orders and related documentation within Service Now.


* Provide support for customer inquiries related to order status.


* Support continuous improvement initiatives aimed at reducing rework, increasing efficiency, and enhancing customer experience


* Identify and escalate issues that may impact order conversion or customer satisfaction.

What are the key skills we are looking for?


* Customer Orientation - intermediate level; managing customer inquiries and ensuring positive order experiences


* Order Management - intermediate level; processing transactions efficiently while maintaining accuracy across systems


* Problem Solving - intermediate level; resolving order discrepancies and addressing fulfillment challenges quickly


* Product Knowledge - intermediate level; understanding inventory to answer questions and support order accuracy


* Drives for Results - intermediate level; meeting processing deadlines and maintaining high fulfillment standards

What qualifications will make you successful?


* High school diploma or equivalent; associate degree or higher preferred.


* 1-3 years of experience in order entry, data entry, customer service, or related field.


* Experience working with complex or project-based orders (e.g., CTO, PA, or custom solutions) preferred


* Proficiency in Microsoft Office Suite (especially Excel) and experience with ERP or order management systems such as Oracle and SAP.


* Strong attention to detail and accuracy.


* Ability to manage multiple priorities in a fast-paced, deadline-driven environment


* Experience working in a cross-functional organization


* Strong written and verbal communication skills.


* Ability to handle high-volume order processing.


* Adaptability to changing processes, systems, and business needs


* Experience leveraging digital tools (e.g., automation, reporting dashboards, or AI tools like Copilot) to improve efficiency

What's in it for me?


* Work with a supportive team that values precision, collaboration, and continuous improvement


* Gain hands-on experience in supply chain operations with opportunities to grow your expertise


* Contribute to projects that enhance customer satisfaction and operational performance


* Enjo...