Sales Manager, Business Travel | InterContinental New York Barclay

DUTIES AND RESPONSIBILITIES

SALES & ACCOUNT MANAGEMENT


* Manage and grow a client base of individuals, buyers, booking agents, organizations, and associations in the local corporate business sector and Consortia TMC partnerships through direct outside and inside selling to secure business for the hotel and ensure that room night sales and revenue goals are met or exceeded.

Manage the existing partnership portfolio and actively prospect and qualify new business opportunities.


* Achieve personal and team goals as assigned.


* Negotiate guest room rates, added amenities, and hotel services within approved booking guidelines.

Accurately produce and review all sales contracts, plan face-to-face client appointments and sales visits accompanied by pre/post reports, rate agreements, and global/local requests for proposals through the Lanyon RFP system.


* Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.


* Prospect new contacts and relationships through available sales tools, including IHG database and reporting, Opera PMS, Hotelligence 360 (Amadeus Hospitality), Consortia/Business Travel agencies, and web-based search tools.


* Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.


* Oversee the Good Neighbor / IHG Business Edge Programs; maintain an up-to-date membership list, frequently requalify member access, and actively sign new members.

MARKET PRESENCE & PARTNERSHIPS


* Arrange and conduct special events, site inspections, and off-site presentations for potential clients.

Entertain clients in accordance with established company and hotel policies and guidelines.


* Attend and represent the hotel at trade shows and conventions and/or participate in sales trips to key feeder markets, and host FAM Trips as needed.


* Initiate creative marketing materials to promote and aid growth in hotel positioning and reputation, grow market share, and stand apart from the competition.


* Work with and grow sales and professional relationships with IHG Global Sales Teams, primarily within the Leisure & Lifestyle and Business Travel sectors.

VIP SERVICES & OPERATIONS COORDINATION


* Work closely with other hotel departments to facilitate services agreed upon by the sales office and with prospective clients.

Disseminate sales-related information to other departments as appropriate.

Educate the Operations team on administering VIP services through departmental SOPs and host training at Departmental Meetings.


* VIPs (Pre-arrival / Upon Arrival): oversee and ensure all Business Travel and Leisure VIPs arriving receive welcome notes, welcome amenities, and requested amenities; correct room assignments; personal meet and greet as required; up-to-date profiles; updated housekeeping status; and accommodations walked if necessary.


* Review the Daily Arrivals Report, overs...