Information Technology Project Manager/Liaison

POSITION TITLE: Information Technology Project Manager/Liaison REPORTS TO: City Administrator SUPERVISES: None PURPOSE OF POSITION: Under the general direction of the City Administrator, serves as the City's central point of contact and liaison for information technology needs.

The position identifies and articulates departmental technology requirements; plans, coordinates, advocates for, and advances technology projects in partnership with the City's designated information technology service provider, City departments, and vendors; communicates technology initiatives and updates; performs assigned computer changes, updates, and setups; troubleshoots user issues; and coordinates the operation, access, and records associated with City camera systems and other assigned technology.

ESSENTIAL FUNCTIONS: This position has a high degree of access to confidential, security-sensitive, and operational information.

Duties require sound judgment, personal initiative, discretion, and compliance with applicable City policies, records requirements, and information security standards.

Serves as the primary point of contact for City departments and employees regarding information technology needs, service issues, project requests, system changes, and technology-related questions.

Provides responsive, service-oriented assistance; evaluates requests; determines priority and appropriate next steps; coordinates resources; and ensures matters are routed to and addressed by the appropriate internal or external resource.

Meets regularly with the information technology service provider to review current issues, planned maintenance, cybersecurity matters, system needs, project status, priorities, service expectations, service-level commitments, and upcoming initiatives.

Maintains productive working relationships and follows through on commitments, decisions, escalations, and unresolved items.

Works with department heads, managers, employees, and subject matter experts to identify business needs and translate them into clear, practical, and technically understandable requirements.

Articulates City needs to the information technology service provider, vendors, and leadership, and explains technical recommendations, limitations, risks, costs, and impacts to nontechnical audiences.

Plans and coordinates information technology projects from initiation through completion.

Develops project scopes, objectives, requirements, schedules, milestones, responsibilities, communication plans, testing plans, implementation steps, training needs, and closeout documentation.

Manages and monitors multiple technology projects and requests simultaneously.

Tracks progress, dependencies, risks, decisions, budgets, vendor deliverables, and deadlines; identifies barriers; facilitates resolution; escalates issues when necessary; and advocates for City priorities to keep projects moving forward.

Facilitate project meetings and cross-departmental coordination involving City leadership, department...