RCM Senior Delivery Lead

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced RCM Senior Delivery Lead, you will have the ability to share new ideas and collaborate on projects as an Analyst without the extensive demands of travel.

If so, consider an opportunity with Deloitte under our Project Delivery Talent Model.

Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite and/or remote client service delivery.

Recruiting for this role ends on 12/20/2026

Work you'll do

As a Senior Delivery Lead you will Deliver Back End Revenue Cycle Management (RCM) services, including Billing and Claims Submission, A/R Follow-up, Denials Management, Payment Posting, and Credits and Refunds, for health care provider client

Client Leadership & Governance

-Serve as the senior day-to-day client relationship lead for revenue cycle managed services engagements.

-Lead governance forums, executive steering committees, and monthly operating reviews with client stakeholders.

-Provide recommendations and guidance regarding operational priorities, performance improvement opportunities, and strategic initiatives.

-Manage escalations and ensure timely resolution of delivery, operational, and client satisfaction issues.

Operational Performance Management

-Oversee delivery performance across patient access and financial clearance, billing, accounts receivable, collections, denials management, cash posting, credits, and other revenue cycle functions as applicable.

-Establish, monitor, and report on key operational performance indicators.

-Drive accountability across delivery teams to achieve performance commitments and continuous improvement goals.

Delivery Oversight

-Partner with US and offshore delivery leaders to ensure effective execution of operating processes and achievement of business outcomes.

-Support resource planning, workforce management, capacity forecasting, and operational readiness activities.

-Lead operational decision-making within contractual and governance frameworks.

-Oversee risk identification, mitigation planning, and issue management.

Continuous Improvement & Transformation

-Identify opportunities to improve client outcomes through process redesign, automation, workflow optimization, and technology enablement.

-Develop and execute performance improvement initiatives aligned to client objectives.

-Leverage data and analytics to identify trends, root causes, and opportunities for operational enhancement.

Regulatory & Compliance Support

-Help ensure delivery teams operate in accordance with applicable client policies, payer requirements, regulatory expectations, and contractual obligations.

-Monitor operational controls and compliance processes within the managed services environment.

People Leadership


* Provide leadership and coaching to operational managers and delivery teams.


* Support talent development, succession planning, an...