Associate Manager Technical Support

Experience: 6–9 Years
Job Function: IT Infrastructure / Security Operations / Vulnerability Management
Employment Type: Full-time
Department: Cloud & Infrastructure Operations

Job Summary

We are looking for an experienced and proactive Associate Manager – Technical Support to join our Vulnerability Remediation team.

The role involves coordinating and driving the remediation of security vulnerabilities across Windows servers, cloud infrastructure, and enterprise applications.

The ideal candidate should have a strong understanding of Windows operating systems, security patching, vulnerability management, and cloud computing fundamentals.

The candidate will work closely with Security, Infrastructure, Application, and Cloud teams to prioritize vulnerabilities, coordinate remediation activities, track compliance, resolve technical blockers, and ensure remediation is completed within defined security SLAs.

The role requires a hands-on technical professional with strong analytical, troubleshooting, coordination, and stakeholder management skills.

Key Responsibilities



* Drive end-to-end vulnerability remediation activities across Windows Server environments and cloud infrastructure.


* Review vulnerability reports from security scanning tools and identify affected servers, applications, operating systems, and software components.


* Analyze vulnerabilities based on severity, criticality, exploitability, business impact, and remediation timelines.


* Coordinate Windows security patching, operating system updates, and third-party software remediation activities.


* Work with infrastructure, cloud, application, database, and security teams to plan and execute remediation within approved maintenance windows.


* Track remediation progress against defined SLAs and security compliance targets, ensuring timely closure of critical and high-severity vulnerabilities.


* Investigate patch installation failures, missing updates, failed remediations, and recurring vulnerabilities; coordinate root cause analysis and corrective actions.


* Validate remediation through patch compliance checks, vulnerability rescans, server health checks, and post-remediation verification.


* Maintain accurate vulnerability inventories, remediation trackers, exception records, and management reports.


* Identify remediation blockers, dependencies, and risks, and escalate issues to the appropriate technical teams and leadership.


* Support change management processes, including change requests, implementation plans, validation, and rollback procedures.


* Develop operational dashboards, reports, and metrics to track remediation progress, SLA adherence, overdue vulnerabilities, and compliance trends.


* Identify opportunities to improve remediation efficiency through scripting, automation, and process standardization.


* Ensure operational procedures, evidence, and remediation records are maintained to support security go...