Marketing and Communications Senior Associate

Join our Marketing Research team as a Sr.

Associate where you will have the opportunity to be creative and resourceful using strong research skills as part of our Insights Center of Excellence.

As a Senior Associate on the Insights team, you will translate complex customer/consumer signals into clear, actionable insights that shape strategy across the business.

In this fast-paced, high-visibility role, you'll lead qualitative and quantitative research projects and market research vendor partnerships end-to-end-synthesizing findings, identifying compelling insights for our business partners and championing the voice of the customer.

Your impact will drive smarter decisions and elevate customer experiences.

As a Market Research Senior Associate, you will have the opportunity to utilize your broad skillset spanning a range of research methodologies.

You will focus on the consumer, manage multiple projects, and interact with various stakeholders.

Your role will be crucial in delivering high-quality work in a fast-paced environment.

This role provides an excellent opportunity to showcase your project management skills and passion for research and consumer insights.

Job responsibilities


* Understand the goals and needs of project stakeholders, while centering on the goals and needs of the end-users


* Select and manage research vendors to deliver research on time and on budget


* Manage multiple projects and workstreams concurrently


* Synthesize research findings and create relevant, revealing, and inspiring reporting


* Prepare presentation materials for senior management


* Deliver recommendations with confidence and consideration for diverse stakeholders


* Champion the voice of the customer within the business and across functions


* Play an active role, contribute to strategy discussions


* Escalate project issues and risks appropriately, and drives them to resolution by proactively identifying potential obstacles and solutions


* Identify and document best practices, and drive implementation

Required qualifications, capabilities and skills:


* 4+ years of experience in market/consumer research


* Independent and self-motivated, able to create structure and direction out of ambiguity


* Experience managing projects, project teams, and working with stakeholders and research vendors to achieve shared objectives


* Strong communication, interpersonal, and project management skills


* Analytical and conceptual thinking; ability to understand systems and processes


* Proactively seeks guidance, clarification and feedback from others


* BA/BS degree required

Preferred qualifications, capabilities and skills:


* Master's degree in Marketing Research or related field


* Experience with Financial Services

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of fina...