Customer Program Manager

Job Title: Customer Program Manager
Location: Chicago, Illinois
 

Role Summary

DHL Global Forwarding (DGF) is a global leader in air, ocean, and customs brokerage services, connecting businesses to markets worldwide.

With a strong focus on digitalization, customer-centric solutions, and compliance excellence, we are transforming how global trade flows.

The Customer Program provides input to and lead the implementation of customer operations strategy to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies.
 

What You’ll Do


* Provide input to develop customer operations strategy in line with business strategy and requirements, corporate guidelines and policies


* Prepare and lead implementation of operational plans, measures and budgets


* Lead efficient management of the flow of goods and information across a customer’s global supply chain utilizing air/ ocean/ ground transportation, customs brokerage services and dedicated warehousing/ distribution centers


* Lead design and implementation of service programs in response to current and changing customer requirements identified by the sales teams


* Partner with the sales and commercial teams in extending the service portfolio to acquire new business opportunities and provide proactive support in a timely and accurate manner


* Lend support for planning and preparation of Customer Requests for Quotation (RFQ) and tenders including conducting customer visits and making presentations


* Lead coordination with specialists from various logistics operations to guarantee integrated, cost


* and time-efficient logistics processes


* Extensively analyze, research and develop improved operational techniques for value-added services


* Evaluate opportunities and lead their implementation to drive extension of operational services


* Optimize and monitor processes related to customer order processing, shipping and returns


* Monitor adherence to operating standards and procedures to provide cost-effective, superior and efficient customer service


* Liaise with responsible IT specialists to manage data flow and handling in line with customer requirements


* Analyze complex issues, identify opportunities and introduce best practices for customer operations focusing on increasing effectiveness and efficiency

 

Qualifications


* Bachelor’s degree in Business, Supply Chain, Logistics, or related field.


* 3–7 years in logistics, operations, or customer management.


* Experience with program management preferred.


* First Choice certification preferred (or willingness to obtain).


* Customer orientation and strong stakeholder engagement.


* Results-driven and continuous improvement mindset.


* Cross-functional coll...