Applications Engineer, Aftermarket

POSITION PURPOSE

The Aftermarket Applications Engineer is responsible for providing knowledgeable technical solutions as well as timely, accurate and profitable product customizations.

The role researches products in relation to customer needs, develops strategies within the Aftermarket scope, participates in cross-functional product development teams and leads product, business system, and sales tool enhancements.

 

PRINCIPAL ACCOUNTABILITIES


* Exhibit BAC Core Values and adheres to BAC global design standards.


* Identify and execute initiatives to increase speed of information through digital technology.


* Respond to representative inquiries through excellent written and verbal communication.


* Support major Aftermarket process improvement projects.


* Research BAC and competitor products in relation to customer aftermarket needs and develop product strategies.


* Provide equipment selections, competitive product strategy, systems knowledge, technical support, and customization quotations.


* Interact with all BAC departments to support quotations and orders.


* Organize data and tools to improve the Aftermarket Applications process.


* Utilize design tools and collaborate with BAC engineering groups on special projects.


* Provide creative problem solving to clarify unusual equipment configurations.


* Identify continuous improvement projects to improve service levels, quoting quality, and efficiency.


* Develop strong understanding of BAC replacement-parts value proposition.


* Support business system and sales tool enhancements.


* Promote accurate and timely quotation responses.

 

NATURE AND SCOPE

 The Aftermarket Applications Engineer operates with considerable autonomy while supporting representatives, OEM accounts, and internal stakeholders.

The role balances technical expertise, commercial awareness, and cross-functional collaboration to deliver aftermarket growth and customer satisfaction.

KNOWLEDGE & SKILLS


* Bachelor's degree in Engineering, preferably Mechanical Engineering.


* Strong mechanical and technical aptitude.


* Ability to learn BAC and competitor products and applications.


* Ability to read technical drawings and use CAD tools.


* Knowledge of BAC systems preferred.


* Proficiency with Microsoft Office products.


* Strong communication and customer-service skills.


* Strong analytical and problem-solving capabilities.


* Ability to coordinate with suppliers and internal stakeholders.


* Experience with SharePoint, Teams, PowerApps, and Power BI preferred.


* Self-directed and capable of managing multiple priorities.


* SAP knowledge preferred.

 

KEY RELATIONSHIPS


* Domestic and International Representatives


* OEM Accounts and End Users


* Applications Lead and Aftermarket Leadership


* Engineering, Manufacturing, Marketing, Customer Service, Warranty, Credit, and Sales Teams
...