Patient Health Coordinator

POSITION SUMMARY The Patient Health Coordinator plays a key role in bridging medical, behavioral, dental, and social support services for patients at KC CARE.

This role combines the functions of a Community Health Worker, Care Coordinator, and Health Insurance Navigator to ensure patients have seamless access to care, health coverage, and supportive services.

Coordinators support and coach patients in managing their health, assist with enrollment into health insurance programs, and connect individuals with community resources to reduce barriers to care.

By serving as a trusted link between patients, providers, and community agencies, Coordinators advance KC CARE's mission to provide suitable, whole-person, patient-centered care.

KC CARE CULTURE CODE KC CARE follows a culture code in all we do.

Our code determines how we work, treat each other, and move health equity forward.

As an employee of KC CARE, you will: Put patients first, always Treat all people with dignity, respect, and kindness Create safe places for others to share their voice; encourage creativity.

Always strive for improvement; keep learning Own your work, action, and mistakes - no one is perfect Have fun - work should be fun and we want you to have fun at KC CARE ESSENTIAL DUTIES AND RESPONSIBILITIES Care Coordination & Patient Engagement Support and educate patients to improve engagement in healthcare, including health literacy training and resource education.

Assist with scheduling and coordination of medical, dental, behavioral health, and social service appointments.

Assist with medical, dental, behavioral health, and social service referrals to ensure continuity of care.

Conduct outreach and community engagement to connect patients to KC CARE and partner services.

Monitor client health, assess social barriers, and identify resources to address barriers.

(e.g., social services, payment assistance, insurance navigation services, etc.) Identify patient goals and partner with patients to track progress.

Screen for social determinants of health (e.g., housing, food, transportation, financial assistance) and connecting patients to appropriate services.

Help patients access interpreter services, transportation, and reduced-cost medication programs.

Represent KC CARE at community events, outreach activities, and collaborative meetings.

Assist at the front desk with registration, collecting documents, and ensure appropriate documentation in the EHR.

Communicate proactively with medical staff to ensure smooth clinic operations and/or to meet patient needs.

Health Insurance Access & Enrollment Assess eligibility for MO Health Net, KanCare, Medicare, Health Insurance Marketplace, and other public benefits.

Facilitate enrollment, provide education, and ensure patients can effectively utilize their coverage.

Conduct follow-up to prevent lapses in coverage and provide support for renewals and appeals.

Provide financial counseling to patients to include explaining the sliding fee scale ap...