Systems Technician

Position Overview The Systems Technician provides technical installation, maintenance, and support services for Tier 1 MRO clients.

This role requires strong mechanical and electrical aptitude, problem-solving skills, and the ability to deliver a high level of customer service while representing the company with professionalism and integrity.

This position is a critical client-facing role and requires reliability, timely follow-up, and effective communication skills.

The ideal candidate is resourceful, mechanically inclined, and comfortable working in a service-oriented environment with extensive travel.

Key Responsibilities Technical & Service Responsibilities Perform installations, repairs, and ongoing maintenance of equipment and machines in a timely and professional manner.Effectively analyze equipment and machine breakdowns and recommend corrective actions.Provide one-on-one end-user support on-site or via phone.Actively utilize training programs to increase knowledge, skill, and proficiency.Maintain tool inventory in company-provided tool kits.Maintain a clean and organized tool kit.Keep work areas clean and free of clutter; ensure tools are clean and in good working order.Perform other duties as assigned.

Accountability Exhibit a professional demeanor and promote positive relationships with Tier 1 MRO clients by providing white glove service.Prepare documentation for each installation or service call in a neat and accurate manner.Account for 100% of paid time through approved systems.

Follow client safety, security, and housekeeping guidelines and ensure proper disposal of work site materials as required.

Technical Proficiencies & Requirements Technical Proficiencies Capable of performing scheduled maintenance on equipment and proactively address needed repairs with customers.Assist in the configuration of end-user hardware, software, and peripherals.Ability to read and interpret schematics.Ability to read and understand necessary service and training manuals.Demonstrate a strong mechanical and electrical aptitude.Ability to effectively utilize volt, ohm, and multimeters.Ability to maintain a good understanding of industry innovations and product availability to make recommendations based on customer needs.Strong computer skills, including proficiency in MS Office and the ability to navigate custom databases and online document management software.

Education & Experience Requirements High school education is required.One to three years of mechanical, electrical, and hydraulic experience in a similar environment or equivalent college/vocational education.Prior experience with VLMs, automation, ASRS systems, or carousels preferred.Candidate must be old enough to rent a vehicle in the U.S.Travel up to 80% is required as customers are located throughout North America.Ability to operate a forklift, scissor lift, and work at heights (via ladder or lift) of 45+ feet is required.

Professional Standards (All Team Members) Attendance & Punctualit...