Associate Director, Customer Experience, Immunology

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Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

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Job Function:
Marketing

Job Sub Function:
Strategic Marketing

Job Category:
Professional

All Job Posting Locations:
Horsham, Pennsylvania, United States of America

Job Description:

Johnson & Johnson Innovative Medicine is searching for the best talent for an Associate Director of Customer Experience, Immunology Portfolio to be in Horsham, PA.

About Immunology

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.

Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Our Immunology team leads in the development of transformational medicines for immunological disorders and illnesses.

You can influence where medicine is going by restoring health to millions of people living with immune diseases.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Purpose:

Johnson and Johnson Innovative Medicine is committed to raising the bar on Customer Experience (Cx), building a new center of excellence - the Patient Engagement and Customer Solutions (PECS) organization - to create more personalized, seamless and supportive patient experiences during their treatment journey.

The Associate Director of Customer Experience in Immunology Portfolio plays a key role in developing strategies across Immunology brands for fulfillment, onboarding, and adherence, all aimed at shaping and enhancing the overall experience for patients and customers initiating treatment.

You will be a member of the Immunology Cx team, working closely with the patient solutions teams - including patient access and affordability solutions, pharmacy solutions, patient service center, patient and caregiver solutions, and supplier management and operational excellence - to deliver, measure and optimize the patient journey.

You will work across the Immunology brand marketing, access, and field teams to deliver a customer experience that delights the patient and supports business strategy and objectives.

The Associate Director, Custom...