Designated Support Engineer (DSE); Principal Engineer - AI Networking

Designated Support Engineer (DSE); Principal Engineer - AI Networking

At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products.

Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media.

No matter how complex the challenge, we rise to it.

We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products.

For critical matters, we use our systems to provide remote diagnostic technical support.

If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution, and document the problem.

Join us to do the best work of your career and make a profound social impact as a Technical Support Principal Engineer (DSE) on our DSE Product Services Team in Tennessee.

What you'll achieve
As a Designated Support Engineer (DSE); Principal Engineer for Networking, you will be driving resolution for the customer's networking technology environment.

Customers benefit from personalized support, coordinated service events, proactive technical engagement, and streamlined problem resolution.

You will serve as a designated technical resource and trusted networking advisor for assigned customers, developing a deep understanding of their network architecture, configurations, operational requirements, and business-critical environments.

You will resolve complex networking issues in a fast-paced, customer-critical environment, working on improving processes, standards, and strategies to perfect our Support Services.