Manager Lab Operations - Healthcare Reprocessing

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.

Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry.

With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.

Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality.

We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.

Job Summary:

The Laboratory Operations Manager is responsible for leading, developing, and motivating a high-performing team while ensuring operational excellence, employee engagement, and business performance.

This role serves as a frontline people leader who establishes clear expectations, drives accountability, provides ongoing coaching and feedback, and develops employees to meet both current and future business needs.

The Laboratory Operations Manager partners closely with the Senior Laboratory Operations Manager to execute departmental strategy, optimize operational effectiveness, improve key performance indicators, and ensure alignment with company values, quality standards, and regulatory requirements.

The role is accountable for workforce planning, continuous improvement initiatives, operational execution, and fostering a culture of safety, collaboration, accountability, and customer focus.

Essential Duties:

Talent Management:


* Lead the recruitment, onboarding, development, engagement, and retention of employees



* Conduct regular one-on-one meetings with direct reports focused on development, performance, career growth, and engagement



* Establish clear expectations, goals, and performance standards for employees



* Provide timely coaching, recognition, and constructive feedback to support employee success



* Hold employees accountable to department objectives, company values, policies, and behavioral expectations



* Partner with Senior Manager and/or Human Resources to effectively address performance concerns, employee relations matters, and development opportunities



* Develop individual development plans and growth strategies for employees



* Create a culture of accountability, collaboration, professionalism, learning, and continuous improvement



* Lead succession planning efforts to ensure business continuity and future leadership readiness



* Identify and implement strategies that improve employee engagement and retention

Department Level Operations and Strategic Oversight:


* Lead day-to-day operational execution to ensure...