VP of Operations

Toppers Pizza is looking for a VP of Operations to join our Team! Making great food that people connect over.

That's our thing.

We know we're not flying rocket ships to the moon or signing treaties, but we take our job seriously.

We live by a set of core values that pretty much sum up everything about us.

We have FUN and we LOVE what we do! Our goal is to be the best pizza company in the WORLD by KILLING IT on every DETAIL of the Customer experience.

The Vice President of Operations leads operational performance across the entire Toppers Pizza system, including both company-owned and franchised restaurants.

Reporting to the CEO and serving on the executive leadership team, this role sets the operational strategy, standards, and accountability systems that drive sales, profitability, guest experience, and long-term growth.

The VP of Operations leads the field operations organization, including the Director of Franchise Operations and Corporate Operations Director.

This role is directly accountable for company restaurant results and for the systems and support that help franchisees succeed.

It is a highly visible position that requires deep multi-unit restaurant experience, strong financial acumen, and the ability to influence franchise owners, executive peers, and field leaders.

The VP of Operations is a full-time, hybrid role reporting to the CEOs.

The ideal candidate is located in South-Central/Southeastern Wisconsin or within 45 minutes of our Toppers Pizza Headquarters.

This position is based in Whitewater, Wisconsin, and offers a flexible schedule with three days in the office and two days working remotely each week.

Key Responsibilities Include: Operational Strategy & Executive Leadership Develop and execute the operational strategy for Toppers Pizza in alignment with company growth objectives.

Set system-wide operational priorities, performance metrics, and goals, and report results to the CEO and executive team.

Serve as a member of the executive leadership team, bringing operational perspective to company strategy, budgeting, and growth decisions.

Evaluate operational initiatives based on measurable business impact, and adjust or discontinue programs that are not delivering results.

Company Restaurant Performance Hold full P&L accountability for company-owned restaurants, driving sales, profitability, labor productivity, food cost, and controllable expenses.

Lead company restaurant field leadership, setting clear expectations and holding leaders accountable for results.

Ensure company restaurants model Toppers brand standards for food quality, food safety, service, cleanliness, and guest experience.

Partner with Finance on annual budgets, forecasts, and capital plans for company restaurants.

Franchise System Performance Oversee the franchise operations function and the strategy for supporting franchisee performance and brand-standard compliance.

Build strong, trusted relationships with franchise owners, particularly multi-unit operator...