Global Security Operations Center (GSOC) Training Coordinator

Global Security Operations Center (GSOC) Training Coordinator

Location: Tempe, AZ

Who We Are Looking For

The GSOC Training Coordinator is responsible for developing, coordinating, delivering, and continuously improving training and proficiency programs supporting a client-dedicated, 24/7 Global Security Operations Center.

The Training Coordinator works closely with GSOC management, Team Leads, Analysts, Operators, subject-matter experts, and authorized client stakeholders to ensure employees receive consistent, role-appropriate training and can demonstrate the knowledge and practical proficiency required to perform their responsibilities.

The ideal candidate is an operationally credible trainer who can translate complex workflows into practical learning, identify individual and program-level knowledge gaps, and adapt training based on operational changes, quality findings, incident trends, and employee needs.

This role requires regular engagement with frontline operations to ensure training reflects how work is actually performed and prepares employees to operate confidently and independently.

Due to confidentiality requirements, specific client information, systems, locations, and operational procedures will be provided only as appropriate during the hiring and onboarding process.

Essential Functions


* Develop, coordinate, and deliver structured onboarding and role-specific training for Team Leads, Analysts, Operators, and other assigned program personnel, including classroom instruction, hands-on practice, system demonstrations, shadowing, scenario-based learning, and other appropriate training methods.


* Develop and maintain training plans, learning objectives, proficiency requirements, assessments, job aids, exercises, and supporting materials aligned with the responsibilities and readiness expectations of each role.


* Track employee training progression and proficiency, identify individual knowledge or skill gaps, and partner with operational leadership to evaluate readiness for independent or newly assigned responsibilities.


* Evaluate training effectiveness and identify recurring knowledge, readiness, or program-level gaps, recommending adjustments that strengthen employee proficiency and operational performance.


* Coordinate ongoing, refresher, remedial, and cross-training based on operational requirements, employee development needs, procedural changes, quality findings, and identified performance or knowledge gaps.


* Serve as a positive culture driver throughout onboarding and ongoing development, reinforcing expectations for professionalism, teamwork, accountability, communication, continuous learning, and an inclusive and supportive team environment.


* Maintain accurate training and competency records and ensure approved training materials remain current, organized, accessible, and aligned with established procedures, systems, workflows, and operational expectations.


* Regularly observ...