Employee Experience Intern (Mty, N.L.)

What will you do?
As a PeopleLink HR Intern, you'll be an important part of our HR Operations team, supporting employees, managers, and HR partners through efficient case management and HR process administration.

Your day-to-day work will give you hands-on experience in Human Resources operations, employee support, and service delivery excellence.

You will:


* Support the management of HR inquiries received through ticketing systems and email channels.


* Assist with the review, processing, and resolution of employee and manager requests related to HR policies, benefits, employment records, and HR programs.


* Help maintain accurate employee data by validating documentation and supporting system updates when required.


* Support case tracking, documentation management, and follow-up activities to ensure timely resolution of inquiries.


* Collaborate with HR, Payroll, Benefits, Talent Acquisition, and other cross-functional teams to deliver a seamless employee experience.


* Assist with audits, compliance reviews, and data validation activities to ensure accuracy and adherence to company policies.


* Identify opportunities to improve HR processes, knowledge articles, and operational efficiency.


* Contribute to maintaining service level agreements (SLAs) and delivering a positive customer experience.



*Location: Mty HUB (Punto Valle)



*Mornings availability.
What skills and capabilities will make you successful?


* Strong customer service mindset with a passion for helping others.


* Excellent attention to detail and ability to handle sensitive and confidential information.


* Strong communication skills, both written and verbal.


* Ability to manage multiple priorities in a fast-paced environment.


* Good analytical and problem-solving skills.


* Comfort working with digital tools, case management systems, and Microsoft Office applications.


* Ability to collaborate effectively with global and cross-functional teams.

What's in it for you?


* Real, hands-on experience in Human Resources Operations within a global organization.


* Exposure to employee lifecycle processes, HR policies, and service delivery models.


* Daily collaboration with HR professionals, managers, and employees across multiple locations.


* Development of skills in case management, customer service, process improvement, and HR administration.


* Experience working with HR systems, ticketing platforms, and business applications.


* Direct mentorship from PeopleLink leaders and HR Operations professionals.


* Opportunity to build a strong foundation for future careers in Human Resources, HR Operations, Employee Services, or Shared Services organizations.

Who will you report to?


* You will report directly to a PeopleLink Team Leader or Supervisor and partner closely with HR teams, Centers of Excellence, Payroll, and other business functions.

You will be part of a collaborative and su...