Senior Customer Advocate

Join us as a Senior Customer Advocate and become the driving force behind exceptional customer experiences.

In this role, you'll be the voice of our customers, leading initiatives that elevate satisfaction, loyalty, and service excellence across the organization.



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*This position is located in Cheektowaga, NY

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What will you do?


* Serve as the single point of contact for customer issues and all customer-facing activities


* Advocate for customer needs in strategic decisions and lead the VIP Program


* Roll out the Customer Mindset Program to foster a culture of service excellence


* Track and communicate customer satisfaction insights using the Customer Voice Platform

What are the key skills we are looking for?


* Customer Orientation - advanced level; anticipating customer needs and embedding their perspective in every decision


* Customer Experience Improvement - advanced level; designing and implementing initiatives that measurably enhance satisfaction


* Continuous Learning - advanced level; staying ahead of trends and evolving best practices in customer advocacy


* Communication - intermediate level; articulating customer insights clearly to stakeholders at all levels


* Customer Advocacy - intermediate level; representing customer interests in cross-functional forums and strategic planning


* Quality Strategy - intermediate level; aligning customer feedback with quality improvement roadmaps


* Problem Solving - intermediate level; resolving complex customer issues with creative and effective solutions


* Data Science - intermediate level; analyzing customer data to surface actionable trends and opportunities

What qualifications will make you successful?


* Deep empathy and the ability to champion customer perspectives in every conversation


* Strong influencing skills to drive customer-centric change across the organization


* Proactive approach with a passion for elevating service standards and customer loyalty


* Ability to work independently while building strong cross-functional partnerships

What's in it for me?


* Meaningful work where you directly impact customer satisfaction and loyalty


* Leadership opportunities in programs that shape organizational culture


* Supportive team that values innovation, collaboration, and customer-first thinking


* Growth-focused environment with resources to advance your career in customer advocacy

Bring your passion for customers to a team that's ready to welcome you - apply now!

At Schneider, we believe that every employee is a talent who deserves equal opportunities.

This means you matter.

Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: "We see you.

We value you".

It's more than just pay and benefits- it's a meaningful investment in you.

It is designed for you to perform, grow, feel safe, and elevate your potential to shine as...