Customer Insights & Experience Senior Analyst

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Sales Enablement

Job Sub Function:
Sales Effectiveness

Job Category:
Business Enablement/Support

All Job Posting Locations:
São Paulo, Brazil

Job Description:

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.

Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at Johnson & Johnson .

We are searching for the best talent for a Customer Insights & Experience Senior Analyst position, based in São Paulo.

Purpose: The Customer Insights & Experience Senior Analyst supports the generation of customer and field force insights to enable commercial decision-making, customer engagement, and business performance across multiple countries.

This role collaborates with Commercial, Marketing, Customer Engagement, Analytics, and other cross-functional teams to transform data into meaningful insights, support field force execution, enhance customer experience, and contribute to performance management initiatives.

The Senior Analyst supports analytics, performance reporting, customer journey evaluations, and process improvement initiatives, helping translate data and business needs into actionable recommendations.

Key Responsibilities

Field Force Performance & Commercial Insights


* Support Field Force Performance initiatives aligned with commercial priorities.


* Analyze field force productivity, effectiveness, reach, frequency, coverage, and execution metrics.


* Monitor KPIs and identify trends and opportunities to improve commercial execution and customer engagement.


* Prepare performance analyses and insights to support business discussions and decision-making.

Analytics & Insights Generation


* Conduct analyses leveraging customer, sales, field force, and omnichannel data.


* Translate data into clear, relev...