MedTech Customer Service Specialist with French

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Customer Management

Job Sub Function:
Customer Service Operations

Job Category:
Professional

All Job Posting Locations:
Prague, Czechia

Job Description:

We are searching for the best talent for the role of French Customer Service Specialist - initially for a One-Year fixed term (2 vacancies)

Overall purpose of job:



* Customer service to Medical Devices countries in EMEA


* Primarily handling customer orders and calls, case management in Sales Force, but can extend to responsibilities across customer service orders, returns and financial transactions returns, credits and debits for external and internal customers,


* Professional written and verbal communication with customers, internal functions (in country customer service, supply chain, commercial, sales, finance, etc..) and external providers (distribution centres and transport providers)


* Timely and accurate handling of cases/calls, processing orders, returns in a highly compliance and regulatory driven environment


* Good understanding of systems and processes to manage multiple tasks through (Salesforce.com, JDE, Genesys) with a high attention to detail



* Processes and investigates customer cases/calls, orders, potentially returns, credits and debits and other issues, credit and billing investigations / approvals and transactions to provide excellent customer service and experience


* Responds to customer inquiries regarding orders, back-orders, return requests, approvals, changes, failures - coordinating these activities on behalf of the customer across internal departments and external providers


* Process orders on JDE system in timely manner, ensuring appropriate approvals, documentation and accuracy of inputs to ensure service levels are met to our customers

Special Requirements:



* Fluency in English


* Fluency in French

Essential knowledge and skills:

Academic or Professional Qualifications/Technical Skills:



* Experience in the Customer Service or in a related area


* University degree or equivalent


* Systems experience: Case Management systems (Salesforce.com preferred), Enterprise systems (J...