Customer Strategy Consultant

Support Deloitte's Customer Strategy and Design practice by helping clients shape initiatives that improve customer experience, operating effectiveness, and commercial outcomes.

In this role, you will contribute to strategy development and cross-functional delivery efforts across marketing/agency, customer, and digital/product development programs.

The ideal candidate brings 2+ years of experience in consulting and customer strategy within marketing and/or digital transformations, along with the ability to analyze problems, structure recommendations, and support implementation.

Recruiting for this role ends on December 20, 2026

Work you'll do

As a Consultant, Strategy, Growth, and Transformation on the Customer Strategy and Design team, you will be responsible for...


* Supporting customer strategy, marketing or digital transformation, and/or product strategy engagements


* Conducting research, synthesize data, and develop insights related to customer strategy, channel performance, campaign operations, and experience design


* Creating client-ready deliverables, including presentations, process maps, business cases, journey maps, and implementation plans


* Collaborating with cross-functional teams to support recommendations on customer experience improvements, while showcasing business value


* Assist with workstream management, stakeholder coordination, and execution of project deliverables across multiple priorities

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to provide clear guidance to others

The team

Deloitte's Customer Strategy and Design practice is the strategic and experiential hub of Deloitte Digital.

We excel in customer experience, marketing strategy, commercial transformation, and innovation/design, offering insights to navigate disruption and shape client agendas.

Our team includes business strategists, operations experts, designers, and technologists focused on customer-centered solutions.

We specialize in customer segmentation, go-to-market strategy, channel optimization, service design, UX design, and customer analytics.

Join us to drive impactful customer experiences and market success.

Qualifications

Required:


* 2+ years of experience in supporting customer strategy, marketing, digital transformation or product strategy in a client serving environment


* 2+ years of experience working with cross-functional stakeholders across strategy, marketing, product, operations, and technology
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