Salesforce Technical Senior Consultant

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design.

We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.

We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects.

Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on December 18, 2026.

Work you'll do

As Senior Consultant, Transformation in Digital Foundry Operate & Innovation, you will be responsible for:


* Support the delivery of transformation initiatives across operating model, process, technology, and organizational change objectives


* Gather, document, and analyze business requirements, current-state processes, and future-state recommendations


* Develop client deliverables, including status updates, workplans, meeting materials, process documentation, and executive presentations


* Coordinate across client stakeholders and project teams to track milestones, risks, dependencies, and action items


* Contribute to workshops, assessments, and implementation activities that support enterprise and functional transformation efforts

The Team Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges.

We design and deliver services to run digital businesses, manages innovation and assets, and commercializes drive growth across all Customer offerings.

Qualifications
Required


* Bachelor's degree


* 4+ years of experience supporting business transformation, operating model, process improvement, or technology implementation projects


* 4+ years of experience gathering business requirements and translating findings into documented recommendations


* 2+ years of experience in Lightning (Aura and LWC)


* Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.


* Limited immigration sponsorship may be available.



* Experience with at least 2 of the following clouds: Sales Cloud, Service Cloud, Community Cloud, Einstein Analytics, Integration Cloud

Preferred


* Master's degree


* Experience in Field Service Lightning package


* Experience supporting functional transformation programs


* Experience with process mapping and business requirements documentation


* Experience supporting project management office activities


* Experience working with cross-functional stakeholder groups


* Experience with enterprise transformation or implementation progra...