Parts Specialist

Overview

Build Your Career in Parts Sales and Customer Support

Are you knowledgeable about mechanical parts and equipment, skilled at helping customers, and comfortable working in a fast-paced parts environment? We are looking for an experienced Parts Specialist who can accurately identify replacement parts, prepare quotes, manage inventory, and provide customers with dependable service.

This is an excellent opportunity for someone who enjoys solving problems, working with a variety of product lines, and helping customers find the right parts to keep their equipment operating.

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Responsibilities

What You’ll Do



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+ Assist customers with identifying and purchasing spare and replacement parts across multiple product lines.
+ Use parts catalogs and computer systems to research part numbers, pricing, availability, and compatible replacements.
+ Determine the correct replacement parts by reviewing existing components, customer requests, and equipment issue descriptions.
+ Receive and process telephone and in-person parts orders.
+ Fill customer orders accurately from available inventory.
+ Calculate pricing and prepare sales quotes for single-part and multi-part orders.
+ Prepare sales slips, contracts, and other transaction documentation.
+ Process customer payments or obtain credit authorization.
+ Recommend suitable substitutions or modifications when an identical replacement part is unavailable.
+ Explain part features, applications, and equipment functionality to customers.
+ Demonstrate equipment and provide clear product information.
+ Inspect returned parts for defects and process exchanges or refunds according to company procedures.
+ Receive, organize, label, and store parts using established stockroom procedures.
+ Conduct inventory counts and help maintain accurate stock levels.
+ Place new merchandise on display and maintain an organized parts area.
+ Use precision measuring instruments to evaluate and compare parts when needed.
+ Assist with repairing parts or equipment when appropriate.

Qualifications

What We’re Looking For



* High school diploma or GED.


* Two to four years of related parts, equipment, mechanical, retail parts, or customer service experience.


* Ability to complete detailed work accurately and thoroughly.


* Strong verbal and written communication skills.


* Customer-focused approach with the ability to follow company policies and procedures.


* Ability to identify customer needs, research solutions, and communicate parts options clearly.


* Comfortable working with pricing, quotes, payments, and order documentation.


* Proficiency in Microsoft Word, Excel, and Outlook.


* Oracle experience is preferred.


* Mechanical aptitude and familiarity with machines, equipment, or replacement parts are...