Student Success Counselor

Come Build the Future with Us

At Trellis Company, we're passionate about creating opportunities that change lives.

Our vision is to connect people to education-to-employment pathways that transform their lives.

For more than 40 years, we've helped individuals achieve educational and career success through innovative solutions, strategic partnerships, and mission-driven service.

Today, we're building on that legacy by partnering with employers, educational institutions, workforce organizations, and community leaders to create stronger connections between learning and employment while expanding pathways to economic opportunity.

Our mission is to develop and advance initiatives that grow individual economic mobility and expand community prosperity.

At Trellis, you'll find the purpose of a mission-driven nonprofit combined with the energy and innovation of an organization focused on the future.

Your ideas matter, your work has impact, and your contributions help create brighter futures for individuals, families, and communities.

Join Trellis and help create pathways to opportunity, economic mobility, and lasting success.

Job Summary

The Student Success Counselor contacts college students and potential college students to encourage enrollment, re-enrollment, or ongoing enrollment.

The Counselor will be responsible for a high volume of outbound and inbound phone calls that will reach the maximum number of students in order to help students will college steps.

Incumbent will serve as a primary point of contact for students, offering support and guidance toward college enrollment and will provide basic instructions to students in conversations and, when appropriate, escalate the student conversation to more detailed-level counselors at Trellis or with the college as appropriate.

Location: Remote

Essential Responsibilities

The incumbent is expected to perform the following essential duties and responsibilities of the position with reasonable accommodation.


* Conduct outbound and inbound phone calls and text messages to identified populations as delegated by Trellis.

Agent will only call pre-approved phone numbers for students.

Encourage college enrollment by highlighting the return on investment of educational credentials.


* Assess students' prior educational and work experiences to identify suitable credential programs aligned with regional labor market needs.


* Assist students in navigating barriers to re-enrollment and facilitate their transfer to institutions for application and enrollment.


* Assist with the preparation of required enrollment documentation per college guidelines.


* Provide guidance to help students make informed decisions about their educational pathways and refer students to the Trellis Retention Coach(s) when applicable.


* Maintain contact with students through their first day of classes to ensure a smooth transition.


* Adhere to approved call scripts and compliance guidelines.
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