Experience Design Senior Associate - Customer Offer Experience

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

Shape simple, compelling offer experiences that make it easier for customers to discover and opt into relevant offers, understand what's required, and successfully earn their benefits.

Use customer insights, prototyping, and experimentation to design and continuously improve digital experiences across the end-to-end offer journey.

As an Experience Design Senior Associate in Consumer Bank Offer Experiences, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles.

Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users.

As a core contributor, align user needs with business goals.

Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking.

Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Within Consumer Bank, the Offer Experiences team focuses on helping existing and prospective customers discover relevant offers, understand what is required, and successfully earn their benefits.

The team uses customer research, experimentation, behavioral insights, and performance data to continuously improve experiences across the end-to-end offer journey, reducing friction, improving conversion, and making customer interactions more intuitive.

Working across product, marketing, research, analytics, content, and technology, designers create cohesive experiences that can scale across products, customer segments, and channels.

Job responsibilities



* Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices


* Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction


* Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making


* Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users


* Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking


* Design end-to-end offer jo...