Executive Director, Customer Experience Core Product - Benefits Platform

Job Description

Shape the future of Chase's Benefits Platform, the foundational product ecosystem that powers how benefits are defined, made available, personalized, enrolled, tracked, and communicated across customer experiences.

Lead the strategy, roadmap, and transformation of core platform domains including Benefit Catalog, Eligibility, Enrollment, Tracking, Personalization, Communications, and the API and data capabilities that connect these services to customer-facing experiences.

Build a modern, reusable, API-driven platform that simplifies integrations, accelerates speed to market, strengthens domain ownership, and enables differentiated benefits experiences across Card portfolios and digital channels.

Partner across Product, Technology, Architecture, Data & Analytics, Risk, Controls, and Card Portfolio teams to establish a long-term platform strategy that balances customer and business outcomes with scalability, resiliency, and technology modernization.

Job Summary

As an Executive Director on the Customer Experience Core Product team, you will set the strategic direction and lead the transformation of the Benefits Platform that powers Chase's benefits and loyalty ecosystem.

You will own the vision and roadmap for the platform capabilities that enable benefits catalog management, eligibility determination, enrollment, tracking, personalization, communications, and integration with customer-facing experiences.

This role combines platform product leadership, customer-centric thinking, technology strategy, and strong commercial acumen to create reusable capabilities that accelerate innovation while improving platform adoption, operational efficiency, resiliency, and speed to market.

You will lead and develop a team of product managers responsible for distinct platform domains while creating clear ownership, shared standards, and an integrated platform roadmap.

You will bring strong executive presence and influence, partnering across senior Product and Technology leadership to align investments, navigate complex dependencies and trade-offs, and translate platform modernization into measurable customer and business value.

Job Responsibilities

• Define & Execute the Benefits Platform Vision: Establish and lead the long-term strategy for the Benefits Platform, creating a scalable foundation that powers benefits and loyalty experiences across Card portfolios, channels, and customer journeys.

• Modernize Core Platform Capabilities: Lead the transformation of Benefit Catalog, Eligibility, Enrollment, Tracking, Personalization, Communications, and platform non-functional capabilities into clearly owned, reusable products and services.

• Drive API & Services Strategy: Partner closely with Technology and Architecture to establish an API-driven platform strategy that simplifies integrations, strengthens reuse, and enables consuming teams to access Benefits capabilities consistently and efficiently.

• Establish Strong Domain Ownership...