Operations Manager

Position Overview As Operations Manager, you will provide hands-on leadership to your team, focusing on efficient daily operations, supporting growth, and maintaining profitability in a dynamic restoration environment.

We set achievable targets and expect you to deliver consistent performance, turning operational challenges into reliable results.

This role requires a mix of tactical oversight, direct coaching, and practical execution to build a capable team.

Key Responsibilities: Leadership and Strategic Execution Support the company's vision by delivering strong experiences for employees and customers, embodying our core values in daily actions.

Assist in developing and implementing the annual operating plan, contributing to steady growth and profitability; monitor progress regularly and provide updates with practical suggestions.

Promote effective communication, coaching, training, and engagement to motivate your team; maintain an approachable style for addressing workplace concerns, building positive team dynamics and a supportive environment.

Work collaboratively with Business Development, Finance, Operations Excellence, and Human Resources to ensure team goals align with broader division objectives.

Show initiative, solid industry knowledge, and good judgment to handle restoration challenges, from on-site mobilizations to ongoing client support.

Implement emerging technologies and process improvements to improve restoration efficiency and shorten project timelines.

Operations and Profitability Use financial data to guide decisions, tracking key KPIs (Kustoms Six Signs of Success) to identify and address performance issues promptly.

Manage daily operations from initial customer intake through project completion and billing, ensuring smooth delivery of restoration services that meet client needs.

Build positive relations among job site staff, subcontractors, and stakeholders to reduce disruptions and improve efficiency.

Support profitability by reviewing job invoices, accounts payable/receivable, and related expenses; contribute to cost control, waste reduction, and quality checks to hit financial targets.

Ensure availability of equipment, materials, and resources for projects; monitor job costing, procedures, and expense approvals for your team.

Help execute the Annual Operating Plan, balancing growth initiatives with careful financial management to achieve targeted results.

Manage relationships with vendors and subcontractors to secure timely materials while controlling costs and handling disruptions during busy periods.

Team Development and Employee Relations Manage and develop your operations team, handling staffing needs including hiring, performance reviews, and terminations to maintain effective team levels for ongoing work.

Contribute to bench strength through identifying potential leaders, regular feedback, and supporting professional growth to strengthen the team.

Serve as the primary point for resolving job-related issues, enforc...