Senior Manager, Payments and Experience (PEX) Global Process & Digital Lead

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Job Function:
Procurement

Job Sub Function:
Multi-Family Procurement

Job Category:
People Leader

All Job Posting Locations:
Taguig, National Capital Region (Manila), Philippines

Job Description:

The Senior Manager, Global Process & Digital Lead (GPDL) operates in a matrix organization and is responsible for leading global Payments and Experience (PEX) processes and related end-to-end process activities to improve process performance, service delivery, compliance, and business outcomes.

This role partners across Procurement, Finance, Treasury, Technology, Regional Service Delivery Centers, and BPO providers to standardize, optimize, and digitize PEX processes, reduce manual touch, strengthen controls, and improve supplier and user experience across the payments and experience workstream.

The GPDL will lead a team of Global Process & Digital Managers to optimize existing metrics and continue to develop Key Process Indicators (KPIs), global process metrics and monitoring to fuel the continuous improvement mindset throughout the process and workforce executing them.

The GPDL will in coordination with the other GPDLs carry out the governance model that identifies improvement opportunities, prioritizes resources on the highest value projects and facilitates oversight, process issue tracking, and process optimization for all processes.

The GPDL will work across regions to ensure that improvements are identified and implemented globally within service delivery organizations, including outsourcing providers (BPOs).

Key Responsibilities:


* Drive governance, maintenance, and improvement of the E2E Global Standard Process Design, including work standards design, cost models, process simulation and modeling, process assessments, business case development, and process version control.


* Provide management oversight to key partnerships including technology providers, outsourcing partners and internal J&J functions that are critical to the Payments and Experience Process.

Ensure adherence to SLA's, performance metrics and represent the function in relevant councils.


* Ensure PEX processes are executed in a compliant and controlled ma...