FRONT END/FLOOR SUPERVISOR

Desired Previous Job Experience



* Previous comparable experience

Minimum Position Qualifications:


* None

Essential Job Functions:



* Model exceptional customer service and engagement behaviors.


* Greet and engage 90% of all customers through greeting, smiling, making eye-contact and thanking them.


* Spend at least 90% of time on customer approach side of the check lanes


* Be an approachable, visible source of assistance to both customers and associates.


* Maintain self-checkout and total front end queuing standards.


* Coach cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices.


* Ensure till audits are being performed.


* Supervise basket retrieval process.


* Maintain break schedules for front end associates.


* Make sure carry-outs are offered to customers.


* Supervise cleanliness and safety conditions for front end and restrooms.


* Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports


* Must be able to perform the essential functions of this position with or without reasonable accommodation.