BB Governance and Quality Assurance Associate

As a BB Governance and Quality Control Associate as part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient.

You help the firm grow its business in a responsible way by anticipating new and emerging risks and using your expert judgment to solve real-world challenges that impact our company, customers, and communities.

Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo, and striving to be best-in-class.

Help strengthen risk management, quality assurance, and governance across a complex Business Banking environment.

In this role, you will evaluate process effectiveness, identify control gaps, analyze quality trends, and help business partners implement sustainable solutions.

Your work will directly influence risk outcomes, policy adherence, regulatory compliance, and operational excellence across Business Banking Risk.

You will partner with Credit Risk, Wholesale Credit, Retail Credit, Special Credits, Product, Change Management, and Quality Control teams to assess issues, drive root cause analysis, support governance forums, and improve the overall control environment.

This role is ideal for a curious, analytical professional who enjoys solving problems, influencing partners, and improving how work gets done.

Job Responsibilities


* Evaluate process effectiveness and execute quality assurance reviews to assess adherence to established policies, procedures, standards, and risk management expectations.


* Identify control gaps and analyze quality results to surface trends, root causes, emerging risks, and opportunities for sustainable process improvement.


* Support governance forums, management reporting, issue escalation, and oversight activities across Business Banking Risk.


* Partner with Credit Risk, Wholesale Credit, Retail Credit, Special Credits, Product, Change Management, Quality Control, and other stakeholders to assess issues and implement sustainable solutions.


* Contribute to the design and enhancement of quality assurance methodologies, scorecards, sampling approaches, procedures, and documentation standards.


* Prepare clear reports, presentations, dashboards, and analytics that communicate quality outcomes, risk themes, control observations, and potential impacts.


* Document observations, conclusions, recommendations, and supporting evidence in accordance with established standards.


* Monitor remediation activities and evaluate whether corrective actions appropriately address identified issues and strengthen the overall control environment.


* Use data analytics, automation, and AI-enabled tools responsibly to improve review efficiency, reporting accuracy, risk identification, and quality assurance coverage.


* Identify opportunities to streamline manual activities through workflow optimization, automation, and technology-enabled solutions, consistent with applicable gover...