Project Manager II

Location: Remote

Department: Sales

Reports to: Implementation Management & Project Manager

Direct Reports: None 

Type: Full-Time  

Status: Exempt

Schedule: 8am – 5pm, M-F, with occasional evenings and weekends required to support customer go-lives.  Travel: 30–50%

Compensation: $88,000 - $97,000 + Annual Performance Bonus

 

About the Role

We're looking for a Project Manager II to independently lead customer implementations from kickoff through go-live.

You'll own successful product installations and customer onboarding — managing timelines, expectations, and cross-functional resources with solid judgment.

This role involves extensive, hands-on customer interaction, often in live hospital environments, and requires someone who can clearly communicate, document thoroughly, and guide customers confidently through the full implementation lifecycle.

What You'll Do

Implementation & Delivery


* Independently lead customer implementations from kickoff through go-live, owning timelines and driving accountability


* Manage on-site installations and go-lives in hospital environments, proactively anticipating and resolving issues


* Integrate products and services with customer systems and processes


* Ensure timely completion of internal and project documentation

Customer Relationship & Communication


* Build customer rapport and manage expectations through confident, consistent communication


* Facilitate conference calls and customer meetings throughout the implementation lifecycle


* Serve as a trusted customer support resource when needed

Technical & Project Guidance


* Guide site assessments and requirements gathering, applying implementation best practices


* Coordinate client and internal resources, assigning and tracking project tasks


* Partner with Engineering, Service, and Product teams to ensure smooth handoffs

Training & Product Expertise


* Deliver advanced product training on our core product lines (scrubEx, alEx, scrubBank) and develop training materials


* Lead consultation on new and existing products for customers and internal teams


* Provide product information and support to the broader team as needed

Leadership & Mentorship


* Mentor team members on products, best practices, and customer education


* Model best-in-class communication and implementation execution for less experienced PMs

What You Bring


* Bachelor's degree in Business, Project Management, or related field preferred (or equivalent experience)


* 3–5 years of hands-on implementation or project management experience, ideally customer-facing or in healthcare


* Demonstrated ability to independently manage a full implementation lifecycle


* Strong project management skills — planning, timelines, and risk mitigation


* Excellent communication and facilitation skills with customers and internal teams


* Comfortable working in hospital environments and adaptin...