(Remote) Consulting Manager

Cayenta, a division of Harris; is seeking a Consulting Manager who will lead Cayenta CIS software implementation and professional services engagements from inception through go-live and stabilization.

 

This role manages a team of Application Consultants (AppCons) delivering utility and municipal customer information system (CIS) implementations - spanning billing, customer service, field operations, and integrations with adjacent systems such as Customer Self-Service Portal), MWM (mobile workforce management), and ERP/financial systems.

This role drives delivery methodology, provides solution oversight, ensures projects are delivered on time, within scope, and within budget, and maintains high client satisfaction across the utility and municipal client base.

 

This remote role welcomes candidates anywhere in Canada and the US.

Travel is required as needed, approximately 50%.

Candidates must hold a current, valid passport and be legally eligible to travel internationally.

This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean.

 

Salary:

90K - 100K

 

 

AI & Innovation Mindset

We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes.

The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency.

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.

 

What your impact will be:

Team Leadership, Mentorship & Resource Optimization


* Lead, mentor, and coach Application Consultants (AppCons) and project resources across all consulting tiers to achieve project and business unit objectives.


* Provide solution oversight across multiple concurrent Cayenta CIS implementations and mentor all consultants within that portfolio, with the goal of enhancing consultant skills to deliver the best possible project outcomes.


* Allocate and balance AppCon resources across concurrent client engagements, optimizing utilization and billable ratios while preventing burnout - particularly during peak go-live and cutover periods.


* Foster an agile, accountable team culture focused on problem-solving, continuous learning, and career growth within the Cayenta consulting tier structure.


* Assist functional managers with mid-year and year-end performance evaluations (e.g., formal feedback through Workday).


* Monitor overall team performance by tracking and analyzing statistics and trends (utilization, billability, ticket/incident volume in CayStone), providing reporting to the senior Management Team.

 

Implementation Methodology & Execution


* Drive standard, repeata...