Hospitality and Guest Experience Specialist

We have been in business for over 110 years and we are proud to be a subsidiary of Berkshire Hathaway.

Ben Bridge Jeweler has over thirty stores, across the United States.

We are committed to serving our customers with a quality experience and jewelry that will be treasured for generations.

Jewelry is more than just an adornment.

It is a means of expression, love, personality, and history.

Its meaning only grows with time.

We don’t sell to a customer just once; we want to be their jeweler for life!

Ben Bridge Jeweler's store in Bellevue Square is seeking a Hospitality and Guest Experience Specialist to join our team.

Position Summary:

The Hospitality & Guest Experience Specialist serves as the first impression of Ben Bridge Jeweler, creating a warm, welcoming, and elevated experience for every guest who enters the store.

This individual is responsible for delivering exceptional hospitality, supporting client engagement efforts, and partnering with the sales team to ensure a seamless luxury shopping experience.

The ideal candidate is energized by interacting with people, passionate about delivering personalized service, and committed to maintaining the high standards of excellence associated with the Ben Bridge brand.

This role combines luxury hospitality, client service, event support, administrative responsibilities, and operational assistance to enhance the overall customer experience.

Job Duties:

 Guest Experience & Hospitality


* Welcome and engage guests upon arrival, creating a positive and memorable first impression.


* Provide personalized introductions and transitions between clients and sales professionals.


* Offer beverages and hospitality services to ensure guest comfort throughout their visit.


* Manage guest flow and appointment scheduling to maximize service efficiency and client satisfaction.


* Maintain a luxury environment that reflects the values and standards of Ben Bridge Jeweler.

Client Service & Relationship Support


* Assist with guest inquiries and concerns in a professional, timely, and solution-oriented manner.


* Support clienteling initiatives by maintaining accurate guest profiles and CRM information.


* Help strengthen client relationships through follow-up communications, outreach efforts, and appointment coordination.


* Work closely with the sales team to ensure a seamless and personalized client journey.

Operations & Administrative Support


* Assist with CRM management, data entry, appointment tracking, and other administrative tasks.


* Order, organize, and maintain hospitality supplies and operational materials.


* Ensure refreshments, client amenities, and presentation areas remain fully stocked and impeccably maintained.


* Support reporting and other administrative duties as assigned by store leadership.

Visual Presentation & Merchandise Support


* Assist in maintaining the overall appearance and presentation of the sales floor.


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