CareSync Facilities Manager

Lead, coach, mentor, and manage the CareSync Facilities Team to achieve departmental goals, performance standards, and service expectations.Establish team objectives, monitor productivity, and ensure high-quality customer service and facility support.Develop and maintain strong working relationships with healthcare facilities, including MSOs, PCP offices, nursing homes, dialysis clinics, hospitals, skilled nursing facilities, and specialty provider groups.Serve as the primary point of contact for facility-related operational, service, and performance matters.Promote and drive adoption of the Alivi portal and self-service tools across contracted healthcare facilities.Ensure facilities effectively utilize the portal for transportation scheduling, trip maintenance, trip cancellations, appointment updates, standing order requests, standing order recertifications, and other available functions.Analyze facility performance data, trends, and key performance indicators to identify outliers and areas requiring intervention.Provide ongoing training, education, and support to facility staff regarding Alivi processes, portal functionality, and best practices.Partner with facilities to streamline transportation-related processes and reduce administrative burdens traditionally handled by Alivi staff.Encourage facilities to assume greater ownership of administrative functions, including appointment reminders, transportation scheduling, transportation updates, trip cancellations, standing order recertifications, verification of appointment information, and related coordination activities.Collaborate with facilities to reduce unnecessary member calls and increase direct facility management of transportation requests and changes.Prepare and present reports on facility performance, portal utilization, engagement metrics, and operational outcomes.Collaborate cross-functionally with Operations, Compliance, Quality, Network Management, Provider Relations, and Member Services teams to support organizational goals.Participate in process improvement initiatives, system enhancements, and new program implementations.Serve as a subject matter expert on facility engagement, transportation coordination workflows, and provider-facing operational processes.Ensure departmental activities align with Alivi's mission, strategic objectives, and commitment to operational excellence.Other duties as assigned by management.