Fraud Manager

Role Responsibilities The Fraud Manager leads fraud investigation operations, ensuring effective loss prevention, protection of the credit unions assets, regulatory compliance, and member protection.

The role oversees staff development, escalated investigations, fraud monitoring strategies, performance metrics, internal controls, and cross-functional initiatives.

Ensures compliance with applicable federal and state laws, including the Electronic Fund Transfer Act and Regulation E, the Truth in Lending Act and Regulation Z, BSA/AML and suspicious activity reporting requirements, NCUA regulations, OFAC requirements, Nacha Operating Rules, card network rules, and the Texas Trust Credit Union policies and procedures.

Lead Fraud Investigators and establish expectations for caseload management, productivity, investigation quality, documentation, and timely case resolution.

Identify, organize, and respond with urgency to fraud escalations and potential fraud investigations.

Manage Fraud Investigators through recruiting, coaching, training, mentoring, performance management, and staff development to support departmental objectives.

Monitor and report fraud exposure, confirmed losses, recoveries, trends, investigator performance, and control effectiveness to senior leadership across multiple channels.

Assist in the development and implementation of logic and tools to capture Fraud, including transactional monitoring and detection scenarios.

Monitor emerging fraud threats and underlying data trends, recommend mitigation strategies, and adjust controls and detection approaches as appropriate.

Oversee daily department operations, including account transaction risk areas such as account disputes, alert processing, and return deposit items.

Conduct quality reviews of escalated fraud investigations, dispute cases, and supporting documentation to ensure accurate, timely decisions and mitigate losses to the credit union and its members.

Lead root-cause reviews of significant fraud events and implement corrective actions to address control gaps and reduce future exposure.

Work with cross-functional partners, including Technology, Digital, Front-line, and other teams, through all aspects of strategic and tactical building of fraud and dispute elements.

Utilize internal and external resources, partner with other stakeholders, as necessary, to research and investigate fraud events.

Provide feedback on alert rule effectiveness and partner with management and analysts to design new fraud rules.

Evaluate department policies and procedures for adherence, efficiency, and effectiveness.

Serve as subject matter expert and maintain internal controls of the various applicable software systems and databases used to carry out day-to-day fraud operations.

Manage fraud-prevention vendor relationships, service performance, issue escalation, and accountability for contracted solutions.

Maintain operational readiness through appropriate staffing plans, current procedures, ongoing...