Service Order Administrator

Key Responsibilities


* Process and manage service orders accurately and efficiently within established service level agreements (SLAs).


* Handle order management activities related to booking, invoicing, and order fulfillment processes.


* Review customer orders and documentation for completeness, accuracy, and compliance with company requirements.


* Coordinate with customers, sales teams, operations, and other stakeholders regarding order-related concerns and updates.


* Monitor order status and proactively resolve issues that may impact processing timelines.


* Maintain accurate records and updates in Salesforce, SAP, Oracle, and other business systems.


* Investigate and address order discrepancies, billing issues, and customer inquiries.


* Ensure adherence to company policies, procedures, and quality standards.


* Support month-end activities and manage increased workload during peak periods.


* Contribute to process improvement initiatives that enhance efficiency and customer satisfaction.

Required


* Bachelor's Degree in any field.


* Minimum of 2 years of relevant work experience in Order Management, Service Order Processing, or related functions.


* Experience in a customer-facing environment.


* Background in BPO, Shared Services, Operations, or similar business support functions.


* Hands-on experience using: Salesforce (CRM), SAP or Oracle (ERP)


* Strong organizational skills with high attention to detail and accuracy.


* Excellent written and verbal communication skills.


* Ability to manage multiple priorities in a fast-paced environment.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you.

It's more than just pay and benefits-it's a meaningful investment in you.

It is designed to help you perform, grow, feel safe, and elevate your potential.

The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community.

At Schneider Electric, we're here for what matters most to you.

Discover more at our Career Page.



* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters.

At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.

We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of...