Program Manager- Professional Certifications ( Pittsburgh)

Overview

As a Program Manager – Professional Certifications at Barber National Institute, you will support our mission of "Making Dreams Come True" by creating clear, supportive pathways for team members to build professional expertise, advance their careers, and earn professional certifications that strengthen the quality and continuity of services provided to the individuals and families we serve

In this role, you will lead the day-to-day coordination and administration of assigned professional certification programs within Learning & Development, including BNI’s National Alliance for Direct Support Professionals Program (NADSP) Certification Program.

You will partner with service line leaders and participating team members to support staff recruitment, enrollment, onboarding, preparation, progress, and successful program completion

You will serve as a key resource for employees participating in professional certification programs by maintaining program schedules and records, facilitating structured study and learning activities, monitoring progress and outcomes, and providing timely communication, coaching, and support throughout the certification process.

You will also use program data and participant feedback to identify trends, remove barriers, evaluate success and impact, and continuously improve the participant experience.

This position is based in Pittsburgh, Pennsylvania, with quarterly travel to Barber National Institute’s other regional locations including Erie and Philadelphia.

Occasional evening or weekend hours may be required based on certification program schedules and participant needs

This is an individual contributor position with program management and coordination responsibilities and no direct staff supervision.

What You'll Bring


* Strong program and project coordination skills with the ability to manage competing priorities, deadlines, milestones, and concurrent program cycles


* Strong relationship-building skills with the ability to collaborate effectively with service line leaders, team members, internal partners, and external certification organizations


* Ability to facilitate small-group learning and provide clear, encouraging guidance to adult learners with varied levels of experience and learning needs.


* Strong written, verbal, facilitation, and presentation skills with consistent follow-through and attention to detail.


* Ability to organize, analyze, and interpret program information and performance measures to identify trends, barriers, risks, and opportunities for improvement.


* Strong problem-solving skills with the ability to identify participant concerns, provide support, and appropriately route or escalate issues when needed.


* Ability to independently manage program activities within established processes while adapting to changing organizational and participant needs.


* Proficiency with Learning Management Systems, Microsoft Office applications, reporti...