Customer Success Manager

The Opportunity NTS is seeking an Intel Research Analyst to serve as a Customer Success Manger (CSM) tosupport users across various CONUS customer locations.

The CSM will support system users intheir execution of Intelligence and OSINT tradecraft practices, guiding users through analyticalworkflows, data inquiries, and research best practices that maximize the efficiencies of the softwareprovided.

The CSM will be the primary recipient of user feedback, suggested improvements andfunctional modifications as reported by the user community, to inform system improvements, and theproduct roadmap Key Responsibilities (Principal Duties and Accountabilities

*Essential Functions) Serve as the traveling, customer-facing technical representative for deployed softwareSupport various CONUS customer locations (up to 25% travel).Guide technical and non-technical users through complex Intelligence research workflows and toolsDeliver training sessions, workflow demonstrations, and user onboardingCreate training materials (manuals, power points, handouts) to support training eventsTroubleshoot user issues and coordinate fixes with internal engineering teamsDocument user challenges, best practices, and operational patterns; relay actionable feedbackAssist with configurations, updates, and basic operational maintenance as required