Sr. Director, Americas Advanced Oncology Solutions (AOS) Professional Services

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Our inclusive and collaborative environment fosters a diverse Americas community where individuals are empowered to grow professionally while delivering meaningful impact for customers across Canada, the United States, and Latin America.

Role Overview

The Head of Americas Professional Services, Advanced Oncology Solutions, provides strategic leadership and operational ownership for the delivery of professional services across Canada, the United States, and Latin America.

This role is accountable for defining and executing the Americas professional services strategy in alignment with global direction, while ensuring country- and market-specific regulatory compliance, market relevance, and consistent, high-quality service delivery.

This leader drives end-to-end execution of professional services, including the implementation of standardized workflows and customer-facing solutions that support product adoption, utilization, and effective change management.

The role partners closely with Americas regional and market leadership teams across Canada, the United States, and Latin America to oversee complex customer engagements, optimize delivery operations, and drive measurable outcomes across customer satisfaction, clinical and operational excellence, and revenue growth.

Key Responsibilities

Americas Strategy & Leadership


* Define and execute the Americas Professional Services strategy, aligned with corporate objectives and the distinct market priorities of Canada, the United States, and Latin America.


* Translate global frameworks into scalable operating models and execution plans that address country-specific regulatory, commercial, cultural, language, and customer requirements across the Americas.


* Represent Americas Professional Services in global governance forums, contributing insights, priorities, and best practices from Canada, the United States, and Latin America.

Regional Delivery, Collaboration & Partnership


* Lead end-to-end professional services delivery across Canada, the United States, and Latin America, balancing regional consistency with local customer, cultural, language, commercial, and regulatory needs.


* Serve as the primary Americas liaison to Sales, Marketing, Project Management, Clinical Services, Education, Applications, Service, and other applicable functions, ensuring appropriate alignment across Canada, the United States, and Latin America.


* Partner cross-functionally and with market leaders to align go-to-market strategies, m...