Executive Assistant To General Manager

What is the job?
As Executive Assistant to the General Manager, you will provide high-level administrative, coordination, and communication support to the General Manager.

You will act as a key liaison between the GM, hotel leadership, owners, and external stakeholders, ensuring smooth day-to-day executive operations, confidentiality, and effective follow-up on priorities.
Your day to day
People

•Act as a trusted point of contact between the General Manager and department heads.

•Coordinate meetings, leadership briefings, and executive communications.

•Support internal communication flow and follow-ups on action items.

•Maintain discretion and confidentiality in all people-related and business matters.

•Assist in organizing leadership events, town halls, and executive meetings.

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Guest Experience

•Support the General Manager in delivering exceptional guest experiences through effective coordination.

•Handle guest correspondence, VIP arrangements, and special requests on behalf of the GM.

•Ensure prompt follow-up on guest feedback and escalations.

•Represent the Executive Office professionally when interacting with guests and stakeholders.

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Financial

•Assist in preparation of reports, presentations, and financial summaries for the GM.

•Coordinate approvals, invoices, contracts, and expense tracking for the Executive Office.

•Support budget tracking and cost control initiatives within the Executive Office.

•Maintain accurate records and documentation.

Responsible Business

•Maintain calendars, schedules, travel arrangements, and meeting agendas for the General Manager.

•Prepare minutes of meetings, track decisions, and ensure timely closure of action items.

•Coordinate audits, compliance documentation, and owner/operator communications.

•Support sustainability, safety, and compliance initiatives through documentation and follow-up.

•Perform other duties as assigned and support the GM during emergencies or critical situations.