Vice President Implementation Manager - Enterprise Merchant Services

Build end-to-end implementation experiences that help enterprise merchants launch and grow with confidence.

In this role, you will lead complex onboarding and integration work, align cross-functional teams, and keep delivery on track from kickoff through launch.

You will partner closely with clients and internal stakeholders to resolve issues quickly and improve how we execute at scale.

If you enjoy ownership, structured problem-solving, and measurable impact, this role offers meaningful opportunities to shape the client experience.

As an Implementation Manager in the enterprise merchant services onboarding team, you lead complex client implementations and onboarding activity for strategic merchants.

You partner with clients and internal teams to plan delivery, manage risks and dependencies, and drive consistent execution.

You help improve operational effectiveness by identifying gaps, simplifying processes, and strengthening communication throughout the implementation lifecycle.

Job responsibilities


* Lead end-to-end client implementations from kickoff through launch, aligning scope, timelines, and success criteria


* Build and maintain implementation plans, milestone tracking, and status reporting for internal and client stakeholders


* Facilitate client and internal working sessions to drive decisions, remove blockers, and maintain delivery momentum


* Coordinate cross-functional teams (e.g., sales, relationship, product, technology, operations, risk) to execute onboarding activities


* Identify risks, issues, and dependencies early; escalate appropriately and drive timely resolution


* Create clear written communications, including status updates, executive summaries, and escalation materials


* Improve implementation execution by identifying process gaps, proposing solutions, and standardizing repeatable practices


* Support change initiatives that enhance client experience, automation, and operational efficiency


* Ensure implementation activity aligns with applicable controls, operational requirements, and governance expectations


* Maintain accurate documentation of plans, decisions, and deliverables to support transparency and auditability


* Contribute to team learning through knowledge sharing, training participation, and continuous improvement efforts

Required qualifications, capabilities and skills


* Minimum 5 years' experience leading complex client implementations, onboarding, or integration projects in payments, fintech, or commerce platforms


* Working knowledge of payment processing and merchant services concepts (e.g., transaction flows, settlement, disputes/chargebacks, reconciliation)


* Experience applying project management practices, including scope management, timeline planning, and dependency tracking


* Ability to communicate status, risks, and tradeoffs clearly to stakeholders across levels of seniority


* Demonstrated ability to manage multiple wo...