Fulfillment Specialist & Asset Recovery

Job title Fulfillment Specialist & Asset Recovery

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.

The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Sagility has more than 25,000 employees across 5 countries.

Job title:

Fulfillment Specialist & Asset Recovery

Job Description:

We are currently hiring a Fulfillment Specialist to join us at our El Paso, TX location.

RESPONSIBILITIES:
Asset Data Collection


* Contact employees through phone, Microsoft Teams, BHIVE, and email.


* Verify employee-assigned IT assets, including computers and monitors.


* Collect and document asset serial numbers and ownership information.


* Follow up with employees who do not initially respond.


* Track outreach activities and employee responses.

Asset Validation and Reconciliation


* Compare employee-provided information against existing inventory records.


* Validate asset ownership and assignment accuracy.


* Identify discrepancies between reported assets and inventory databases.


* Investigate missing, duplicate, or incorrectly assigned assets.


* Ensure employee data is properly associated with assigned hardware.

Data Quality and Remediation


* Correct formatting errors and inconsistent data entries.


* Resolve data entry inaccuracies and incomplete records.


* Update inventory repositories with validated information.


* Maintain accurate documentation of changes and corrections.


* Support the preparation of a final reconciled inventory dataset.

Reporting and Documentation


* Maintain detailed records of collection and validation activities.


* Escalate unresolved discrepancies to the Project Lead.


* Participate in quality review sessions.


* Provide status updates and progress reports as requested.


* Assist with project closeout documentation.

Qualifications:


* High school diploma or equivalent required.


* Associate degree in Information Technology, Business Administration, Data Management, or related field preferred.


* Strong attention to detail and data accuracy.


* Excellent written and verbal communication skills.


* Ability to maintain confidentiality of employee and asset information.


* Strong organizational and time management skills.


* Ability to work independently with minimal supervision


* Can do attitude working with Stakeholders to overcome obstacles and respond to inquiries.


* Upbeat, friendly personality, and professional phone etiquette


* Professional demeanor, dependable, punctual, and consistent


* Proven success effectively interacting with all levels of an organization.


* Superior communication ...