Operations Manager - Service

Why Join Altec?

Operations Manager

Altec Service Group

The Altec Service Group has a current opening for an Operations Manager.

The purpose of this position is to deliver customer satisfaction through continuous improvement and teamwork, providing strong leadership and clarity in the Service Operations Group.

This role owns the day-to-day execution of Service Operations across a defined geographic area of operations of service centers and mobile service teams.

It is accountable for safety, customer satisfaction, financial performance, and technician capacity across that geographic area of operations, translating organizational goals into daily action at the shop and mobile level.

This is one of two Operations Manager roles within the Service Operations Group, each leading a defined geographic area of operations.

Together, the two Operations Managers share leadership of the full Shop and Mobile organization, doubling operational leadership capacity to match the scale and complexity of a growing Service organization.

This position will lead the Western area of operations of the Service Operations Group.

The selected candidate must live within and operate from the geographic area they are responsible for.

Note: The Western area of operation boundaries and base location have not yet been finalized and are subject to change.

The current Western border states are Texas, Oklahoma, Missouri, Iowa, and Wisconsin.

$133,800-149,000 Annually depending on skill and experience

Salary varies relative to experience and location.

Job openings exist across the U.S.

and Canada.

Basic Education, Experience, and Skills

All qualified, eligible internal candidates shall be considered during the selection process.

Preference will be given to candidates with:


* 3+ years of experience leading leaders (managers of managers with supervisors with direct reports).


* Experience overseeing operations across multiple states or regions.


* Demonstrated responsibility for P&L, budget management, or operational financial performance.


* Experience with forecasting and executing hiring and retention strategies.


* Experience supporting rapid growth, acquisitions, business integration, or new location openings.

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.


* Bachelor's Degree required.

Business or related field preferred.


* 5+ years leadership experience w/ full-time direct reports


* Ability to lead and manage direct reports in multi-state areas.


* Mechanical aptitude, product or industry knowledge required.


* Must have strong communication skills to gather, interpret, and present information.


* Must have demonstrated project management skills.


* Must be detail oriented.


* Current valid driver's license.

Major Responsibilities


* Help develop and carry out strategic initiatives within the Service Operations team.
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