Behavioral Health Referral Coordinator – Administrative

Behavioral Health Referral Coordinator - Administrative Pay: From $15.00 per hourWork Location: Fully remoteApplicants: Internal and external candidates welcome About the Opportunity Oria is seeking an organized, dependable, and patient-centered Referral Coordinator with insurance verification experience to join our remote administrative team.

This opportunity is open to both current Oria employees and external applicants interested in supporting patient access to behavioral health care.

The Referral Coordinator will manage incoming and outgoing referrals, verify insurance eligibility and benefits, maintain accurate documentation, and communicate with patients, referring offices, and Oria staff to help patients connect with appropriate services.

Key Responsibilities Referral Processing: Receive, review, and process referrals for Oria services.

Confirm that required patient information and supporting documentation are complete.

Insurance Verification: Verify active insurance coverage, eligibility, and behavioral health benefits through payer portals or direct contact with insurance carriers.

Document applicable copays, deductibles, coinsurance, network status, and referral or authorization requirements.

Insurance and Authorization Coordination: Identify missing or inaccurate insurance information, communicate coverage concerns to the appropriate team, and coordinate with billing and designated staff regarding authorization requirements and next steps.

Referral Tracking: Maintain an accurate referral log and track each referral from receipt through scheduling or documented resolution.

Communication with Referring Offices: Serve as an administrative point of contact for referring providers and organizations.

Request missing information and provide appropriate status updates.

Patient Outreach: Contact referred patients to explain next steps, gather necessary information, and connect them with the intake or scheduling team.

Team Coordination: Work closely with intake coordinators, patient care coordinators, providers, and billing staff to support timely referral handoffs and address insurance-related barriers.

Outgoing Referrals: Assist with internal referrals to other Oria providers as directed by the clinical team, ensuring required documentation is routed appropriately.

Follow-Up: Follow up on pending referrals and insurance verification issues, identify administrative barriers, and escalate unresolved concerns to the appropriate supervisor.

Documentation and Confidentiality: Accurately document referral activity and insurance verification findings in approved systems.

Protect patient information in accordance with HIPAA requirements and Oria policies.

Administrative Support: Assist with related paperwork, electronic records, faxing, and other duties as assigned.

Responsibilities may be added, modified, or reassigned at the supervisor's discretion.

Qualifications High school diploma or equivalent required.

Previous insurance verification experie...