Concierge Representative

Who We're Looking For Are you passionate about creating exceptional customer experiences while identifying opportunities to help homeowners improve their homes? Do you have a strong eye for detail, enjoy solving problems, and know how to build relationships that turn satisfied customers into loyal advocates? Lifetime Home Remodeling is looking for a Concierge Representative to serve as a key connection between our customers and internal teams throughout the post-installation experience.

Based out of our Denver headquarters, this role will support customers throughout the Denver Metro area and other Lifetime sales territories across Colorado.

This position combines customer experience, quality assurance, relationship management, and consultative sales to ensure our customers receive the exceptional experience Lifetime is known for.

You'll visit customers in their homes, conduct post-installation quality checks, resolve concerns, identify additional home improvement opportunities, support financing solutions, and generate referrals and reviews from satisfied customers.

Your work will help strengthen customer loyalty, protect Lifetime's brand reputation, and create additional revenue opportunities through continued relationships with our customers.

What's in It for You Competitive Compensation: Earn a $65,000$75,000 annual base salary plus commission, with an estimated $100,000 total annual earning potential (OTE).

Meaningful Customer Impact: Become a trusted resource for homeowners after their projects are completed and help ensure they receive the experience they expect from Lifetime.

Revenue Growth Opportunity: Use your customer relationships and product knowledge to identify additional home improvement opportunities across Lifetime's product portfolio.

Field-Focused Role: Spend time directly with homeowners throughout the Denver Metro area and other Colorado sales territories rather than being tied to a traditional office environment.

Premium Products & Strong Brand: Represent Lifetime Home Remodeling and our portfolio of premium home improvement products while delivering the high level of service that has helped establish our reputation in the industry.

Career Growth: Gain experience across customer experience, quality assurance, sales, operations, and cross-functional leadership within a growing organization.

Responsibilities Customer Experience & Quality Assurance: Conduct post-installation visits in customers' homes to evaluate workmanship, cleanliness, project completion, and overall customer satisfaction.

Quality Documentation: Accurately document inspection findings, customer feedback, and follow-up requirements within company systems while ensuring established quality standards are met.

Issue Resolution: Identify post-installation concerns and work closely with Service, Production, and other internal teams to ensure issues are addressed quickly and professionally.

Customer Education: Stay current on Lifetime's products, installation s...