eBanking Services Support Specialist I

eBanking Support Specialist I DEPARTMENT: Deposit Operations REPORTS TO: eBanking Services Assistant Manager SUPERVISES: No LOCATION: Evansville FLSA: Non-Exempt STATUS: Full-Time OFFICER: N/A HOURS: Monday Friday: 8:00 a.m.

-5:00 p.m.; 40-hour week; over-time may be required for special projects and/or staffing needs.

First Federal was established on Evansville, Indianas Westside in 1904 and is a community bank currently serving communities in the tri-state area with several branch locations in Posey, Vanderburgh, Henderson, Warrick, Daviess and Pike Counties.

Full-time employees of First Federal are offered a comprehensive benefit package including Paid Time Off, up to 11 paid Holidays, 401k, ESOP, company paid Disability and Life insurance and Health and Wellness Options including Medical, Dental, Vision, Life and Supplemental Insurance.

Our Part-time employees are eligible for up to 11 paid Holidays and can choose to enroll in Dental, Vision and Supplemental Insurance, and participate in clinic healthcare services.

Aside from that, all employees can expect to receive discounted bank services such as free checks, discounts on loans, waived processing fees and much more.

Diversity and Inclusion First Federal is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At First Federal, individuals are respected for their contributions toward our company objectives.

We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

POSITION SUMMARY: The eBanking Support assists branch offices and departments for deposit and internet banking services.

Supports various aspects of the daily processes of eBanking including functions encompassing internet banking, mobile banking, bill pay, remote deposit capture, ACH and Sweeps.

Assists bank customers and retail branches with deposit product inquiries and problem resolution.

Stays abreast of, complies with and performs functions related to various federal regulations including Bank Secrecy Act, Right to Financial Privacy Act, Regulation CC, Regulation D and Regulation E.

Responsible for all BSA related activities ESSENTIAL DUTIES AND RESPONSIBILITIES: Processes set-up of electronic banking, e-statements, internet banking, bill pay, mobile banking, business online products (ACH, RDC, Positive Pay)Setup and maintain TMS transfers.Answer internal and external customer service calls related to business or retail internet banking, account activity and other account related questions.Process and balance daily ACH and RIM transactions.Setup and maintain Sweep transfers.Creates, verifies, issues and receives wire and funds transfers for processing; performs daily call back and account reconciliation activities; monitors the status of wire and funds transfers; and investigates and researches disputes, and suspicious or fraudulent issues in a...