Vehicle Services Administrator

Ready to Keep Vehicle Claims Moving Efficiently?
Be the Operational Expert Behind Exceptional Customer Service!
Join Us as a Vehicle Services Administrator - Remote.

Work Anywhere in the US!

What's in it for you?
Keep Claims on Track: Enter and monitor vehicle claims received through multiple channels, ensuring accuracy and timely processing.
Support Clients & Customers: Provide exceptional service to clients, insureds, and claimants while serving as a key point of contact.
Drive Operational Excellence: Manage assignment queues, reassign files as needed, and resolve transmission and workflow issues.
Ensure Billing Accuracy: Process invoice approvals, corrections, and routing while adhering to client-specific requirements and procedures.

At Crawford, every claim represents a person and a community we help restore.

As a Vehicle Services Administrator, your attention to detail, organizational skills, and customer-focused mindset will play a critical role in ensuring claims are handled efficiently and accurately from start to finish.

We're seeking professionals who thrive in a fast-paced environment, enjoy multitasking, and are committed to delivering exceptional service while supporting operational success.

This is your chance to be part of the One Crawford family-where your expertise drives meaningful impact.

✨ Ready to support critical claims operations and make a difference every day? Apply today and help us restore lives!

Provide administrative support for the claim administration process


* High school diploma; GED or the equivalent combination of education and experience.


* At least one year of prior administrative experience working in an office setting is required; preferably in the insurance industry.


* Knowledge of V-Tech application preferred.


* Good typing and 10 key skills.


* Strong computer skills along with a strong competency in Excel.


* Good telephone communication skills.


* Must possess strong customer service skills.


* Ability to operate standard business machines such as calculator, fax machine, copier machine, and computer.


* Must complete continuing education requirements as outlined by Crawford Educational Services.

#LI-CB3 #LI-Remote


* Enter new claims into the Vehicle Services applications, claims are received via phone, email, web, client applications and fax - referring to client database for specific instructions.


* Monitor assignment queue for new claims entered directly by clients.


* Use clients' application to obtain claim information and update clients with our field staff information.


* Monitor queue for rejected files by field staff and reassign as directed by Regional Product Managers.


* Provide customer service to clients, insureds, claimants, etc.


* Escalate calls as necessary to other parties for resolution.


* Process invoice approval and review, confirm billing based on Non Sisdat client instructions.


* Ensure correc...